American Bank Sucks Customer Reviews and Feedback
The Bank of America Corporation (simply referred to as Bank of America, often abbreviated as BofA) is an American multinational investment bank and financial services company headquartered in Charlotte, with central hubs in New York City, London, Hong Kong, Dallas, and Toronto. Founded in San Francisco, Bank of America was formed through NationsBank's acquisition of BankAmerica in 1998.
The ex-employee commented on the management, I didn't think our management was that great, we didn't have a set schedule and either worked past our time or left as much as 3 hours early. My co-workers were fine, some took obvious advantage of our boss and some just did their job as best they could so they could leave.
The bank has known embezzlement cases, why trust your money with Bank of America? A former Bank of America executive and her husband are accused of embezzling more than $2.7 million from the company through fake donations to nonprofit organizations in Boston and Atlanta, federal authorities said.
Palestine Ace, 45, a former senior vice president of Bank of America’s Global Wealth & Investment Management Division, and her husband, Jonathan R. Ace, 46, were arrested and charged yesterday with one count of conspiracy to commit bank fraud and wire fraud. Brianna Alexis Forde, 35, was also arrested and charged in the scheme.
From October 2010 to April 2015, the trio executed an embezzlement and kickback scheme that involved donating money to nonprofits only to demand that some of the cash be returned, according to court documents. Prosecutors say the plan involved Palestine Ace authorizing 75 transactions — all under $50,000 — to nonprofits in Boston and Atlanta.
Teller (Former Employee) says"The management and employees gossip about customers and co-workers while at work and right behind them. Some employees are allowed to be late every day, take sick days/weeks without reprimand, wear clothes that are against dress code (bc they're friends with their manager), while others are written up for things beyond their control. Cons: Unprofessional management and atmosphere allowing gossip about customers, No understanding of normal life problems that can arise, no one is ever on the same page when it comes to just about anything."
Operations Clerk (Former Employee) says"Nice people. The pay is not commensurate with company expectations. Busy work. With the amount of money that passes through there, they should pay a loy more. Cons: Low pay"
Banker (Former Employee) says"They prey on the recent college graduate. Not a good company to work for."
Commercial Bank Teller (Former Employee) says"I enjoyed most of my co-workers, but professionalism was lacking in the management. I loved the customers and handling their transactions. The most enjoyable part was handling money and then balancing to the penny."
Residential Mortgage Loan Officer (Current Employee) says"Laid back atmosphere. Was super busy when I started but has really pulled back, which makes it real tough to survive with such a cheesy commission rate. Cons: poor payscale"
Event Staff (Former Employee) says"The typical work day was usually just helping customers find their seats and other areas of the building. I learned how to multitask. I didn't think our management was that great, we didn't have a set schedule and either worked past our time or left as much as 3 hours early. My co-workers were fine, some took obvious advantage of our boss and some just did their job as best they could so they could leave. The hardest part of my job was having to constantly tell people to put their signs away or to take their things back to the car or to throw it away, many customers would get agitated. The most enjoyable part would be having delightful conversations with the customers I helped. Although I'd get my fare share of rude customers, I just loved being able to talk to all with a smile. Cons: Minimum breaks, Under worked."
Senior Loan Officer (Former Employee) says"Company close office. my experience was short, no opportunity to develop my self in the company"
Loan Officer (Former Employee) says"Summary says it all. It was a fun place to come to work. However, the training and skills imparted from management generally referred to jumping on the phone and having stronger male genitalia. Then one day my management staff just up and left. I left after that."
Personal Banker/Teller (Current Employee) says"A typical day at American Bank is very fast pace a busy. As a teller you never really get a chance to sit down. However, as a personal banker you never get a chance to get away from your desk. I have learned great costumer service skills as well as time management. You have to treat your customers according to their specific needs. While doing that there could be 5 other people waiting to talk with you so you have to make sure that you can talk to everyone and get there needs satisfied while making sure your side work get done. All my co-workers always do their part in their day to day work load making us a team. Which in fact lets us get all our work done in a timely manner. The hardest part of the job is having to deal with unhappy customers. Finding a way to make them happy can always be a challenge especially if they are unhappy because of a policy that is set in place. The most enjoyable part of my job is when I know that i have helped somebody out and made something in life whether it be banking related or not easier for them. Cons: No breaks, No incentives, no bonuses."
Bank Teller (Former Employee) says"Working at American Bank used to be a good place to work. I enjoyed doing my job well and getting to know the customers. But now, with new management and a completely new set of guidelines, it is more like a nightmare job. New employees are hired constantly but do not stay long. Cons: Bad management"
Teller Supervisor (Former Employee) says"Could be stressful at times. Especially afternoons after construction workers have been paid and wish to cash their checks all at the same time. Overall, it was a fun place to work. Cons: Short breaks, health care"
Commercial Loan Administrator (Former Employee) says"American Bank had great employees and a fun and changing work environment. Clean work space and relaxing. American Bank was a great experience and an unforgettable one. Cons: Management"
Gerente de Unidade (Former Employee) says"Empresa grande de âbito nacional e agradável para se trabalhar. Cons: Horário complicado"
Teller (Current Employee) says"Paid Holidays,Vacation, Sick time, PTO. Some branches play favorites if you know the important players in the up and up. Alot of room for advancement. Cons: Short staffed"
Officer (Former Employee) says"This was not the usual bank where it is full of customers and everybody is running to serve the customer. This was the back-end. Cons: Long hours occasionally"
Post Closer, Closer, Accounts Receivable (Former Employee) says"Overall it was a fun work place. Made many friends and learned a lot about the banking industry. Great people working there we were like a family. Most enjoyable part of job was everyone was friendly Cons: short breaks"
Cash Teller (Former Employee) says"Quit but yet Productive place but there i improve my customer service skills, attentiveness, information retention, tact and diplomacy indealing with both customers and employees. Mathematical skills. Strong communication & organizational skills. Detail oriented, higher degree of accuracy. a little Competence with computers, telephone, 10-key calculator and other office machinery. Cons: The Work Environment became difficult to deal with."
Operations/BSA/Compliance Assistant (Former Employee) says"I learned so much about the backside of banking at this job. Management was ok. The Chief Compliance Officer was rude at times but at least she cared about her employees. It's a small bank but they do a lot of business in the community which is a good thing. I loved that I was able to learn back office work but the drive took a toll on me. It was too far from home and I found myself falling asleep driving home."
Vault Teller says"I worked at American Bank for more than a year Cons: Inadequate training, supervisors break company policy and go unpunished, if you're not best friends with the supervisor you get treated like absolute crap, if you ask for help you don't get it."
says"I worked at American Bank Cons: They lie, do not communicate, and are extremely rude. I have been in mortgages for 6 years, and this is by far the most unorganized company ever. During my time there 0 contract dates were met!"
Former Employee - Account Manager says"I worked at American Bank full-time for less than a year Cons: Everything it's a bank that no one has heard off they pay for leads. Management is clueless and they expect you too generate business for the bankers. Overall one of the worst experiences I've ever had."
Former Employee - Anonymous Employee says"I worked at American Bank full-time Cons: Mid level management is very narrow minded has been in place for years and there is no acceptance for improved processes. Many settle and choose to go with the flow for a paycheck than to request change for fear of causing a stir. Very political work environment. It is a shame upper management is oblivious and/or chooses to turn a blind eye because bank management is their own handicap to increased profits, improved camaraderie work environments and retaining worthy employees."
says"I have been working at American Bank Cons: A lot of calls and long waitibg time to move past account manager"
Former Employee - Account Manager says"I worked at American Bank full-time for less than a year Cons: Its a cold calling high pressure sells telemarketing job. Thrown on the phones right away with high expectation to generate leads for the bankers but don't train you at all or explain the products. If you can lie / bs confidently then you could do well."
Former Employee - Loan Officer says"I worked at American Bank full-time for more than a year Cons: Recruiting is very misleading. Told to expect to make 50,000 the first year. Hardly anyone does. Promised a lot of holidays which arent there."
Current Employee - Loan Officer says"I have been working at American Bank full-time for less than a year Cons: You are paid commission only after 4 months or so of a base of 30k. The hiring managers will tell you that there are 5-6 bankers making 100k and over which is not true. The top producer is on pace to make 55k. The only positive reviews on glass door is from management. They bribe their employees to vote them a 'top place to work' so they can attract recent college graduates."
Former Employee - Loan Officer says"I worked at American Bank full-time for less than a year Cons: The "provided leads" are pretty much cold calls even though they refer to it as a warm lead. They also boasted about their realtor connections that did not exist."
Current Employee - Account Manager says"I have been working at American Bank full-time for less than a year Cons: The work is very tedious. All the time was spent making cold calls to customers who don't want to speak to you."
Jerika says"I was looking into refinancing my student loans. I filled out their online information and they said I should qualify. They put me in touch with a banker, but when I tried to schedule an appointment they had nothing available. I called my local branch two times and didn't receive a call back. I finally got a call from them and while the banker was awesome it turns out that while I initially qualified they also end up looking at your liquid savings as well. While I find nothing wrong with that, I feel like it was hidden information and I feel deceived by the initial advertisement on their website."
Phil E says"Online banking is awful. Wouldn't recommend it for corporate banking."
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